Our primary service area is the Chicago metropolitan area. We provide ground transportation service throughout the surrounding states as well. Also, we provide service throughout the country and internationally through our trusted affiliate network.
Our experienced chauffeurs provide reliable airport transportation to and from all Chicago metropolitan airports including: O'Hare International Airport, Midway International Airport, as well as all private airports (FBO’s).
We monitor all flights arriving at O'Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
We require at least 2-hour notice to change or cancel your reservation for sedans, SUV’s, and limousines. We require 5 day notice for all other specialty equipment and buses. If you cancel less than two hour before your scheduled pick up time, we will charge a 100% cancellation fee. Please speak with a Customer Service Representative for additional policies regarding cancellations.
If booking by phone, service MUST be scheduled at least 24 hours in advance. For private vehicle service, please call at least 2 hours in advance. If booking online, all reservations MUST be made by 11:30 AM for next day service. Web reservations can be made up to six (6) months in advance of your travel date.
Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.
Pickup times will vary, your driver to arrive (15 minutes before scheduled pick up time). For example, if your pickup time is 9:00 am, your vehicle may arrive between 8:45 AM and 9:00 AM. Please make sure that you are ready and waiting outside where the driver can see you when they pull up.
As with any other form of public transportation, we are not responsible for articles left behind, but we do make every effort to return what we find. Please call or email us immediately when you realize an item is missing. We will need detailed description of the item lost along with date, time and location of service, vehicle number and reservation number, if available.
Customers are responsible for the shipping of lost/found items.
Yes, you may reserve a child safety seat for $20.00 per seat. We offer both baby seats and booster seats. Each of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat as well. If you require one of our child safety seats, please speak with a Customer Service Representative prior to the date of your transportation.
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).
Wedding service for the bridal party must be booked as a charter. However, we can provide transportation services for wedding guests as point-to-point service. Please speak with our Wedding Specialist for more information on our special wedding packages!