Frequently Asked Questions

Is smoking allowed?

Smoking is prohibited in all vehicles.

Is drinking alcohol allowed?

Alcohol and Illegal drugs are prohibited in all buses.

How far in advance should I book reservations?

The sooner, the better.  We unfortunately cannot guarantee availability for our buses get booked fast.

What do you need in order to book a reservation?

We ask that you email all details regarding your request (date of service, pick up location, itinerary, vehicle size, contact name/phone number). Our staff would then put together a contract for you.  Once we receive the signed agreement, we would then enter the order(s) for you and send you confirmation.

Is a deposit required?

A deposit of 20% of the total fare is required at the time of booking / Full Payment is required if booking 5 days or less prior to the date of service.

When is the balance for my trip(s) due?

Balance is to be paid no later than 5 days prior to the trip.

Am I responsible for the hotel accommodations for the driver for long distance trips?

Yes, if you are booking a bus long distance where an overnight stay is required, we ask that you set up a hotel room for the driver prior to the day of service.

If I need to make any changes to my order, what is the best way to do it?

Email reservations@a1charterbus.com or if you need to make a change that is less than 24 hours prior to the trip, please call our 24 hour dispatch

Where do I mail my payment if I am sending a check?

Please submit all billing inquiries/payments to:

Primelimo Chicago, Accounting